Application Support Intern

What You'll Do : 

- Learn and understand E2E E-commerce and Omni-channel domain. 

- Track system alerts, resolve basic issues, and escalate unresolved incidents to higher levels. 

- Incident prediction and prevention through proactive monitoring. 

- Respond to and manage user queries through IT service management tools (Jira service management). 

- Collaborate with cross-functional teams to co-ordinate fixes for incident management. 

- Monitoring of system uptimes and anomalies in production environment using tools like Datadog, New relic 

- Conduct studies to identify gaps in current incident response runbooks and develop enhanced versions with actionable steps and Root cause analysis. 

- Provide clear and concise updates to end-users regarding issue resolution and system status. 

Qualifications
- Computer Science, Engineering or Related Fields
- Knowledge of SQL, APIs, and ITSM tools

- Strong English communication

K.Chonlachai

Email: jichonlachai@central.co.th

Tel : 066-114-7298